An Auto Attendant is the feature that allows a pre-recorded message to answer your phones and give your callers the opportunity to select an extention to dial directly, a particular group of people or other features available on your Vocalogic phone system.
Ring Groups are extensions set up that ring one or more extensions in a group. These are generally set up for departments or particular service areas in a company. Multiple ring groups can be configured to allow for different phones to ring before an additional group of phones ring in the event no-one is available to answer.
The conference room feature of your Vocalogic Hosted Phone System works to create a meeting room whereby users (both internally and externally) can call in and talk to one another.
Conference rooms can be moderated by an admin user, and as well can be password protected to prevent unwanted callers from accessing it.
The conference room can be accessed by users internally by dialling the conference room access number.
The conference room can be accessed by external users by entering a numerical code after dialling a number.
The FindMe/FollowMe features allows you to remain reachable at multiple locations (either other
extensions or an outside number (such as a cellphone)). We can define these rules based on a
schedule (so you aren't being reached on your cell in the middle of the night).
The great thing about this feature is you can give your callers the satisfaction of being able to reach you no matter where you are, but retain your sanity by not having to give everyone in the world your personal cell number!
An intercom is a great feature to have in an environment where messages need to quickly be relayed
to users across distances or offices. Paging/Intercom allows users to contact each other directly
and immediately through the speakerphone (intercom and paging are automatically answered).
Intercom allows one user to contact another user (or users in a ring group) instantly. All parties are able to speak and listen to each other.
Paging allows one user to contact a group of users simultaneously. This differs from the intercom feature due to the fact that it is a one-way audio signal, meaning that those being paged cannot speak back to the pager.
The Call Monitoring feature enables certain privileged users to listen in on any phone call. This feature
does not allow the user using call spy to interact with any member of the call being spied on. This
feature also does not alert the party being spied on that someone else is listening.
The Call Barging feature is in essence the same as the Call Monitoring feature, except it allowed the priveledged user to interact with the call.
A Call Queue is a feature which places callers into a regulated on-hold system of priority such that the caller with the highest priority (usually the caller on hold the longest) is answered before a caller with a lower one. Call Queues are extremely useful when handling a large number of incoming callers at the same time.
Callers can be placed in a queue to be answered by the first available representative (support representative), or placed in a queue which can be answered by a specific agent (sales rep.). While a caller is waiting in a queue, special music on hold and/or messages can be played to them. Users are also able to log in and out of certain queues. This can be useful for users who wish to take lunch and not have their phone ring, or for situations where additional agents can be of use.
An enhanced version of the 911 system used in the United States for calls for emergency assistance from police, fire, and ambulance services. Calls to 911 are routed to a public safety access point (PSAP). E911 identifies the location of the caller, routes the call to the appropriate local PSAP, and provides the PSAP with location information in order to speed response. Wireline and cellular service providers both are required by the Federal Communications Commission (FCC) to support E911.
For Vocalogic's E911 service, we program our system to send the address of your business to the 911 system automatically ensuring as expeditious a response as possible.
One of the biggest advantages to a hosted Phone System from Vocalogic is that you are no longer tied to a physical
location. This means if you are working from home...take your phone home with you and give it any internet
connection and it will work just as if you were sitting at your desk.
The same goes for remote offices or telecommuting employees. No more telling callers to hang-up and call the other office -- just transfer them on the spot. This also eliminates long distance charges associated with calling your other offices. It is a completely internal call and 100% free!
Music on hold is a feature which plays music to callers who have been placed on hold or are currently in a call queue. The music can be customized to play music pertaining to the demographic base of the callers, or simply present the callers with a number of custom recorded messages relating to the potential nature of the call.
Call recording is a useful feature which enables a calling or called party to record a conversation using their phone. Call recording can be set to always record, never record, or record strictly on an on-demand basis.
Call recording can be useful for training and/or quality assurance.
Some jurisdictions/countries do not allow a call to be recorded without prior consent, please check your local laws before recording a phone call.
Voicemail is perhaps one of the most known and used feature of a phone system. Voicemail allows callers to leave a voice message which can be played back at a later date/time. By default, voicemails have two separate conditions/messages which can be played.
1. 'unavailable calls' - when calls are un-answered
2. 'busy calls' - when a user sets their phone to Do Not Disturb or is currently on the phone
Additionally, the Vocalogic Hosted Phone System can save that voicemail message and email it to the user so it can be played directly from a computer or smart-phone without having to be at their desk or calling into the office to check for messages.
This is a feature which can be accessed both externally and internally. When the directory is called, the caller is prompted to enter the first three letters of a user's first or last name. The directory will then search and match the input to the most probable user and play back that user's name for verification.
Do Not Disturb
Caller ID Loookup
The SIP-T48G is Yealink’s most recent innovative IP Phone for a fast-changing world.
Designed specifically for both local and international use by business, industry and commerce, it incorporates a large touch panel that makes switching between different screens and applications swift, easy and convenient. Yealink’s Optima HD technology very carefully creates the impression that you are sitting virtually face-to-face opposite the person at the other end of the call. The T48G is also built for the Gigabit Ethernet and facilitates very rapid call handling and the application of accessories such as a Bluetooth USB Dongle, plus wired and wireless headsets. The new IP Phone supports impressive productivity-enhancing features too which make it the natural and obvious efficiency tool for today’s busy executives and professionals.
The SIP-T46G is Yealink latest revolutionary IP Phone for executive users and busy professionals. New designs appears the commerce, with highresolution TFT color display, delivering a rich visual experience.
Yealink Optima HD technology enables rich, clear, life-like voice communications. Supports Gigabit Ethernet, a variety of device connections, including EHS headset and USB. With programmable keys, the IP Phone supports vast productivity-enhancing features.
The SIP-T42G is a feature-rich sip phone for business. The 12-Line IP Phone has been designed by pursuing ease of use in even the tiniest details.
Delivering a superb sound quality as well as rich visual experience. Supports seamless migration to GigE-based network infrastructure. With programmable Keys, the IP Phone supports vast productivity-enhancing features. Using standard encryption protocols to perform highly secure remote provisioning and software upgrades.
The Yealink CP860 IP conference phone is a perfect choice for small and medium-sized conference room and can meet the demands of up to 16 people with optional expansion microphones.
The CP860 provides many important audio features including optima HD technology, a build-in 3 microphone array, full-duplex technology and acoustic echo cancelling. This means that all users can enjoy rich, clear and life-like conference calls. The Yealink CP860 also supports call recording, plus linkages to mobile phones or PCs for a more convenient conference call experience.